Privacy policy

Information you provide

When you complete a contact or quote request form, we may collect your name, company name, email address, telephone number, project or inquiry details, and any other information you choose to include in your message.

Please do not provide personal financial information, government identification numbers, health information, classified information or export-controlled technical data through the website’s general contact form.

Information collected automatically

We use Cloudflare Web Analytics to understand how the website is used. It is a privacy-preserving analytics service that does not use cookies, does not fingerprint visitors, does not track individuals across websites, and does not collect any personal information. It reports only aggregate metrics such as page views, referring sites, country-level location and general device or browser type.

Our hosting provider also processes standard server request information, including IP addresses, for security and network-operations purposes.

How we use personal information

We use personal information to respond to inquiries and quote requests, review potential project requirements, communicate with customers and prospective customers, provide information about our services and capabilities, operate, maintain and secure the website, understand website traffic and usage in aggregate, prevent fraud, misuse and security incidents, comply with legal and regulatory obligations, and establish, exercise or defend legal rights.

We do not use personal information for automated decision-making or profiling, and we do not use it for any unrelated purpose without obtaining consent.

Consent

We collect, use and disclose personal information with your consent or as otherwise permitted or required by law.

By voluntarily submitting information through the website, you consent to our use of that information for the purposes described at the time of collection and in this Privacy Policy.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual and operational restrictions. Withdrawing consent may affect our ability to respond to an inquiry or provide a service.

Disclosure of personal information

We do not sell, rent or trade personal information.

We may disclose personal information to service providers who assist us in operating the website or our business, where those providers are bound by appropriate confidentiality and security obligations; to professional advisors where required for legal or business purposes; and to a party in connection with a proposed or completed business transaction, subject to applicable legal requirements.

We may also disclose personal information where required or permitted by law.

Processing outside Canada

Some service providers, including our website hosting provider, may process or store information outside Ontario or Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.

We take reasonable steps to ensure service providers apply appropriate safeguards.

Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, support legitimate business and record-keeping requirements, resolve disputes, enforce agreements and comply with applicable laws.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information under our control.

No method of electronic communication or storage system is completely secure. We cannot guarantee the absolute security of information transmitted through the website.

Access and correction

Subject to applicable legal restrictions, you may request confirmation of whether we hold personal information about you, access to your personal information, information about how that information has been used or disclosed, correction of inaccurate or incomplete personal information, and withdrawal of consent where applicable.

We may need to verify your identity before responding. Some information may be withheld where permitted or required by law. Requests may be sent to the contact information below.

Children’s privacy

The website is intended for business and general informational purposes and is not directed to children. We do not knowingly collect personal information from children through the website.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology or legal obligations. The updated policy becomes effective when posted on the website, and the "last updated" date indicates when it was most recently revised.

Questions and complaints

Questions, requests or complaints concerning personal information may be directed to the Privacy Officer using the contact details below.

We will review and respond to privacy questions and complaints within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Contact

Questions about this policy may be directed to: